Returns: AmyJons accepts returns within 6 days from the date of purchase. The item must be unused, in its original packaging, and in the same condition as when it was received by the customer. Any product that has been used, or damaged will not be eligible for a return. Refunds will be initiated as soon as the package is returned to the warehouse.

Refunds: If the returned item meets the requirements mentioned above, AmyJons will issue a refund for the purchase price, excluding any shipping costs. The refund will be processed within 7 business days of receiving the returned item. Shipping fees are applicable to customers on certain products. Customer will be notified for the same. If there is any issue with the refunds dur to the Payment gateway partner. We will ensure that we resolve it as quickly as possible.

Exchange: AmyJons also offers exchanges for items of equal or lesser value within 6 days from the date of purchase. The item must be unused, in its original packaging, and in the same condition as when it was received by the customer.

Defective or Damaged Items: If the item received by the customer is defective or damaged, AmyJons will provide a replacement or issue a full refund. Customers must notify AmyJons within 2 days of receiving the defective or damaged item, and provide photographic and video evidence of the issue.

Non-returnable Items: Certain items such as customized products, intimate apparel, and clearance items are not eligible for returns or exchanges. Any non-returnable items will be clearly marked on the product page.

At AmyJons, we take pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. If for any reason you are not satisfied with your order, please review our Return and Refund policy outlined below:

Refund requirements
The following criteria must be met to qualify for a refund:
Product is defective
Product is not as described
Product must be unused
Product must not be damaged by the customer
Edibles will not be returned
Electronic Items will be returned as per the policy of the Product

To ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
We reserve the rights to accept the return of the Item or reject according to the circumstances.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items: –
Nevtrino Private Limited
Alpha Childrens Academy,
Kiarkuli, Mussoorie – 248179
Uttarakhand, India
Email: info@amyjons.com

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

Address: Nevtrino Private Limited
Alpha Childrens Academy,
Kiarkuli, Mussoorie – 248179
Uttarakhand, India
Phone No.: +91 9953074458 / 8859101120
Email: info@amyjons.com
WORKING DAYS / HOURS: Mon – Fri / 9:00 AM – 6:00 PM (IST)

This document was last updated on October 2024